We are here to help you

Be it through on-site assistance, remote maintenance or hotline support

The HERMLE team realised many years ago that service is more than just a friendly, yet uninformed, voice in a call centre. For this reason, we have continuously and purposefully expanded our range of services over the years and will continue to do so. Spare part supply within a few hours for new or old models, rapid assistance from our service team and extremely practical training programs are as self-evident to us as sales consulting where it is needed most.

We take your concerns seriously and do everything we can to ensure your machine is up and running again – through on-site assistance, remote maintenance or hotline support. We aim to solve your problems as quickly as possible with repairs and service. To ensure satisfied customers become enthusiastic partners. This goal is reflected in our daily work: HERMLE Service is the industry benchmark – this is recognised by customers, the press and even our competitors.

The commitment of HERMLE to service excellence is exemplified by its state-of-the-art service centre in Gosheim. It is the place where it all comes together, facilitating seamless coordination and cross-departmental collaboration.

We speak your language – wherever you are

At HERMLE, over 200 people work in service delivery roles. All of them have the same goal: Satisfied customers. As such, the communication has to be precise – on a professional, linguistic and human level. This is why we promote multilingualism and expertise across all areas. From quality assurance and repair service, through spare parts supply, retrofitting and machine automation, to the scheduling of service technicians.

Speed

Global competence

We boast a comprehensive, distributed service network, international subsidiaries and company representatives in over 50 countries.

This allows us to deliver fast and, above all, competent services for you.

Continuity

Always at your service

We produce in-house. And we know how important it is to prevent damage and to repair it quickly, if it occurs.

This is why our experienced field service team accompanies your machine throughout its entire life cycle.

Prevention

Greater safety through routine maintenance

At HERMLE, safety also includes preventive process optimisation.

Condition-based maintenance cycles enable us to optimally adjust your machine at any time, thereby preventing damage.

All-round carefree package

We are here to help you

At HERMLE, customer satisfaction is based not only on quality, precision and reliable machines, but, above all, on outstanding service - from person to person.